Shipping, Refund and Returns Policy

Shipping (Cyprus & Greece only)

Last updated: 28 July 2026

1. Where we deliver

We deliver to Cyprus and Greece. All deliveries are made by ACS Courier.

Destination	Delivery options
Cyprus	Delivery to your nearest ACS pickup point · Door-to-door delivery · Free collection from our salon (Click & Collect)
Greece	Door-to-door delivery

2. Delivery costs

Delivery charges depend on the destination, delivery method and the weight of your parcel, and are calculated automatically and shown at checkout before you place your order. Cyprus delivery starts from €4.05; collection from the salon is always free. All delivery charges include VAT.

3. Processing and delivery times

• Orders are processed within 1–2 business days after payment is confirmed (excluding weekends and Cyprus public holidays).
• Cyprus: typically 1–2 business days after dispatch (2–4 business days for remote areas).
• Greece: typically 2–5 business days after dispatch.
• These are estimates, not guarantees. When your order is dispatched, we email you the ACS tracking number so you can follow your parcel.
• If your parcel has not arrived within the estimated time, contact us at contact@effectivehair.cy with your order number and we will chase it with ACS.

4. Click & Collect (free)

1. Choose Collect from Salon at checkout — no delivery charge.
2. We will email you when your order is ready for collection (usually within 1–2 business days).
3. Collect from: Effective Hair Center, Methanon 10, Germasogeia, Limassol — Tuesday to Saturday, 09:00–19:00.
4. Bring your order confirmation; we may ask for your order number and identification.

For Click & Collect orders, your 14-day withdrawal period (below) starts on the day you collect the order.

5. Damaged or incorrect deliveries

Please check your parcel on arrival. If the parcel or any product arrives damaged, or you received the wrong or missing items, contact us at contact@effectivehair.cy — ideally within 48 hours of delivery so we can also claim against the courier. Include your order number and photos where possible. Reporting later does not affect your statutory rights. For damaged, defective, wrong or missing items, we cover all return costs and will send a replacement or refund you — your choice where the law provides one.

6. Your 14-day right of withdrawal (change of mind)

As a consumer, you may cancel your purchase within 14 days of the day you (or someone you nominate) receive the goods — no reason needed.

How to cancel:

1. Within 14 days of receiving your order, email contact@effectivehair.cy stating clearly that you wish to withdraw, with your order number and the item(s) concerned. You may use the Model Withdrawal Form at the end of the Terms & Conditions, but you don't have to.
2. Send the item(s) back to: Effective Hair Center, N. Evgeniou Limited, Methanon 10, Germasogeia, Limassol 4042, Cyprus — without undue delay and at the latest within 14 days of telling us. You may also return items to the salon in person during salon hours.
3. Keep your proof of postage.

Important — sealed cosmetics (hygiene rule): our products are sealed cosmetic goods. The right of withdrawal does not apply once a product has been unsealed after delivery, for hygiene and health-protection reasons. To be returnable, products must be unopened, unused and in their original sealed packaging. This does not affect your rights for faulty products (section 8).

Return costs: you pay the cost of returning goods when you change your mind. (We pay when the goods are faulty, wrong or missing — section 5 and 8.)

Shipping (Cyprus & Greece only)

Last updated: 28 July 2026

7. Refunds

• We refund the product price plus the standard delivery charge you paid (if you return the whole order). If you chose a more expensive delivery option than our cheapest standard one, we refund up to the standard cost. If you return only part of an order, the delivery charge is not refunded.
• Refunds are issued within 14 days of your withdrawal notice; we may withhold the refund until we receive the goods back or you provide proof of sending them, whichever comes first.
• Refunds go to your original payment method (processed via Stripe). Depending on your bank, it may take a few additional days to appear.
• You will receive a refund confirmation email.
• If a returned item shows handling beyond what was needed to inspect it, we may deduct an amount reflecting its diminished value, as the law allows. In practice, because unsealed cosmetics cannot be returned at all (section 6), this mainly concerns damaged outer packaging of unopened items.

8. Faulty products — your legal guarantee

Independently of the 14-day withdrawal right, you have a 2-year legal guarantee of conformity under EU/Cyprus consumer law. If a product is defective, not as described, or otherwise not in conformity at delivery, contact us at contact@effectivehair.cy with your order number, a description and photos where possible. You are entitled, under the conditions set by law, to a replacement (or repair where applicable), a price reduction, or a refund. We cover the return costs for non-conforming goods. This guarantee is free and cannot be waived.

9. Contact

Effective Hair Center — N. Evgeniou Limited Methanon 10, Germasogeia, Limassol 4042, Cyprus contact@effectivehair.cy · +357 25 325377 · WhatsApp +357 95 176789 Salon hours: Tuesday–Saturday, 09:00–19:00

# ANNEX A — MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

To: N. Evgeniou Limited (Effective Hair Center), Methanon 10, Germasogeia, Limassol 4042, Cyprus — contact@effectivehair.cy

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Ordered on () / received on (): ____________________

Order number: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

(*) Delete as appropriate.